Delivery Information

Update on covid-19
Our logistics site continues to operate and dispatch your orders within the usual deadlines*. We have reinforced health measures to ensure the safety of our employees and the proper preparation of your orders.

Our transport partners are also taking all necessary measures to ensure that your delivery takes place in compliance with recommended health regulations.

Our free returns period has been extended to 60 days.

Rest assured that our teams continue to do their utmost to deliver the best possible customer experience, as we have always done.

1. How to take an order?
Taking an order on mulinshop is easy - Just read the steps below for more information:

Join Us. If you are not our member, please click "sign up" and join us free or go ahead to product page. Members only need to login in directly.

Select the Product You Need
View the product page and choose the product you want to purchase. Click the button "Add to Cart".

Enter a Valid Shipping Address and Checkout
A list of your shopping results will appear on our page after press "add to cart" button. Fill in the blank and provide a valid address you want the product to be delivered. We will ship out the product by USPS/DHL/FEDEX. Click "Checkout".

Select a Payment Method. mulinshop support the following ways to pay for your order:
Credit card (American Express, Visa, or MasterCard).

Review and Complete the Order 
Carefully check the accuracy of all information you provided. You must make sure all you have submitted is correct and then click "submit the order" We will then ship out your order within 1 to 3 days after order confirmation.

2. Where are your products shipped from?
All of orders from mulinshop.com are shipped out to worldwide via express courier. We always arrange delivery of orders from our facility in China mainland within 3 business days of receipt of payment.

3. How long it will take for shipment?
Delivery time will be varying according to your country and region. It usually takes roughly 5-10 days for delivery. 

4. What is delivery guarantee? 
mulinshop always guarantees your successful receipt of your order. We will provide either a full refund or send you a complete new product free of charge.

5. How to track my order online? 
A tracking number will be available after your order is shipped out from mulinshop.com. Please contact [email protected] for an order tracking number within 2-4 days if you need it. We will be glad to provide your tracking number at an early time.

6. What's Your Warranty?
The warranty period for each product is clearly listed on each page of product description. The warranty periods of products are varying from 6 months to one year. We guarantee a replacement of defective products with new products, or repair the defective product free of charge. You are responsible for shipping cost. We are responsible to any product that we have sold out to customers.